Refund policy

Oqiro 180-Day Limited Warranty Policy

We stand by the quality of our products and are committed to ensuring your confidence. That’s why we offer a 180-Day Limited Warranty to give you peace of mind with every purchase.

Warranty Coverage

This warranty covers product defects in materials and workmanship under normal use. It is divided into two phases:

  1. Refund Period (First 30 Days)

    • If you are unsatisfied with your Oqiro product or encounter any defects within the first 30 days of purchase, you are eligible for a full refund.
    • To request a refund, please contact our customer support team with your proof of purchase and a description of the issue.

  2. Replacement Period (Days 31–180)

    • After 30 days and up to 180 days from the purchase date, we will replace your product free of charge if it is found to be defective.
    • To request a replacement, contact us with proof of purchase and a description of the defect.

Exclusions

The Oqiro 180-Day Limited Warranty does not cover the following:

  • Damage caused by misuse, abuse, or improper handling.
  • Normal wear and tear from regular use.
  • Unauthorized modifications or repairs.
  • Damage caused by accidents or neglect.

How to Submit a Warranty Claim

  1. Contact our customer support team at info@oqiro.com
  2. Provide your proof of purchase and a clear description of the issue.
  3. Our team will review your claim and guide you through the refund or replacement process.

Important Notes

  • Refunds are only available within the first 30 days from the purchase date.
  • After 30 days, only replacements will be offered for up to 180 days.
  • Oqiro reserves the right to determine whether a product defect is covered under this warranty.

At Oqiro, we value your trust and strive to deliver high-quality products that support your journey. If you have any questions or concerns, don’t hesitate to reach out.

Thank you for choosing Oqiro!